Structured Process Analysis

 

1. Structured Business Process for Jersey Mike's (Nicole Gomez)

A structured business process follows a standard operating procedure, and the steps that take place in this process are repeated each time to get a certain result. In this case with Jersey Mike’s business, we will focus on the sales process. When taking a look at the scope of the process, we have to take into consideration the objective goals and requirements in order to see results.  The standard operating procedure starts with employees having a goal set in mind for the day and week. For example, on a regular basis, the goal a day is to reach $2,500-$4,000 in sales. For the week it is roughly around $20,000. Next, employees would make sure when people come in to place their orders about how they can earn loyalty points by ordering through their app or encouraged to buy something extra because part of that will go for a good cause. For example, this year on March 29th, 100% of proceeds will go to a local charity called Valerie which is a fund for pediatric cancer. This encourages customers to come in and buy a sandwich for a good cause and leads them to come back in the future if they like the food provided to them. Following this structured process allows Jersey Mikes to effectively sell and reach their sales goal. 

2. (Sebastian)

3. How well does the process work?  What are some problems or issues with it? 

• The process is a common one throughout the fastfood chains. Process works well and gives the customer receiving his/her product satisfaction in knowing they “built” their product (sandwhich). An issue with this process is that it is a more time consuming process as the customer builds their own product instead of having a premade product. (Sebastian)

4. Which information system (IS) supports this process? (Emily) 

An information system that supports this process is the POS system. This tracks the sales made and the production that should be made for the day. This allows for the management to keep track of what must be ordered to have enough products to maintain business.  Overall, the five components of information systems are hardware, software, data, network communications and people. 

5. Do you have information silos in your process? Does your IS eliminate the silo problem?  Are there issues with the IS? (Zamiyah)

There is only one large operation; there are no information silos. When a Customer, customizes their product, the employer processes it in the system during checkout.  The only problem with that would be having to recall every item that the buyer added to the sandwich.

6. (Sebastian) Customer Relationship Management (CRM) is a system that manages all interactions with customers through phases like marketing, customer acquisition, relationship management, and churn. Enterprise Resource Planning (ERP) has the primary purpose of integration with real-time updates on it. Enterprise Application Integration (EAI) connects systems, allows communicating and sharing of data, and supports the move into ERP.  The major ERP vendors are SAP, Microsoft, Oracle, Infor ERP, and Epicor. Jersey Mikes uses a restaurant-specific business intelligence company named Crunchtime. 

7. What is an inter-enterprise IS? Does Jersey Mike's have one? Should it? (Zamiyah)

An inter-enterprise IS  is a system that supports cross-functional processes and activities in multiple departments. Jersey Mike’s does have one. Jersey Mike’s provides resources for controlling food costs, preparing and securing food, franchising, scheduling labor, adhering to labor laws, monitoring the supply chain, forecasting, vendor alignment, and enterprise reporting.